Damn Meralco!
Monday, May 22
Finally! I’m online once again after 9 days w/o electricity. Our house has been powerless since Saturday last week, and its took the damn Meralco crew 6 freaking days to arrive, only to tell us that they won’t repair it because it’s listed as a problem the customer should solve. The customer assistant at their call center to stand by and wait for six days, for what? To diagnose the problem and pass the burden upon us! Heck, I wasn’t able to leave the house to chill off somewhere because I was waiting for the damn crew to arrive, which they said would arrive anytime. Anytime when? Anytime this year?
We couldn’t have lasted the heat and mosquitoes if not for our gracious neighbor who lent us an extension cord plugged to one of their sockets. But of course, we didn’t want to scrounge on our neighbor’s good graces, and we also feared that we might overload our neighbor’s circuit, so we only used the extension cord for a fan and a water cooler.
We followed-up with Meralco’s call center around 10 times a day, and they apologized and explained that their repair crew handled the whole province of Cavite, including Muntinlupa. WTF? For all the big bucks they’re raking in, Meralco can only afford one repair crew per province? Then I remembered that Meralco was under the money-hogging Lopez Group of Companies (I think so….), which has been known for putting profits over quality service. Remember ABS-CBN’s exclusive “live” coverage of the Pacquiao-Morales rematch? In which they actually aired more TV ads than the fight itself, with the 1-minute breaks between rounds stretched to 5 minutes to accommodate those ads. And who could forget the Ultra Stampede which claimed more than 70 lives? Also, what about the Oracion and Emmata from the ABS-CBN-sponsored Philippine Mt. Everest team who went on a “reconnaissance” climb after GMA unveiled their sponsorship of Garduce? (I have nothing against Oracion and Emmata, but I’m under the impression that ABS-CBN might have forced them to hurry toward the summit of Everest, which is very dangerous due to the thin air causing complications on the body) And going back to Meralco, what bout those once hidden fees that now appear on the bill with new fancy nicknames? There’s one listed as Environmental fund, as if Meralco abides by the laws of DENR. These Lopezes should really stop thinking about fattening their coffers and start focusing on reliable quality service.
To make matters worse, my father decided to relocate the meter of the house, which is surprisingly “complicated” due to the various paperwork involved. Heck, even the Meralco guys were puzzled, if not appalled, by my father’s decision. And so, here we go again, waiting patiently again for the Meralco slowpokes to finish everything up.
thrown by A.Paul @ 10:36,
